They fit a bit bigger so you can have the option to wear with socks. If you are a half size and we don’t have yours available, please size down. Keep in mind that our slides are open-toed and can cover a range of sizes.
If you are having trouble choosing your size, please email us at firstname.lastname@example.org, we will be happy to help you choose the right size.
Most of our customers who experience foot pain say they help a lot! But, no they do not cure foot pain.
Although, the Cloud Slides do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.
Yes, but sometimes the weather conditions during shipping make them a little stiffer. This is because they are made of compression EVA material, which is exposed to ambient temperature.
Wear them for a week and they will regain their unique softness, or soak them in warm water for 30 minutes.
Also together with the slides in the package you will receive a card with step-by-step instructions on what to do to make them regain their unique softness, follow it.
Yes, you can wear them in any condition. Wear them at the beach, inside, in the shower, on a walk etc.
Yes, the Cloud Slides fit wide feet.
Yes, of course our slides are unisex, please follow the size chart in the description on the Cloud Slides product page for size selection. To get the men's size subtract 2 sizes. For example women's size 11 = men's size 9.
Cloud Slides are made of EVA, for soft compression, comfort and durability.
The EVA material we use is designed to break in over time, they are supposed to be stiff right when you get them. If you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes.
Our Price is in USD, but your local currency of what your card will be charged should show on the product page. For example, if you are in Canada it should show the equivalent of our USD price converted to CAD on the product page.
No they don't have much arch support, but the material is designed to compress and relieve pressure off your feet.
Yes we offer wholesale, please email us at email@example.com for our wholesale structure. Keep in mind our prices are in USD.
Our design team, marketing team, and product rollout team are based in Canada and the United States. Our manufacturer is in Singapore.
RETURNS / EXCHANGES
30 day return policy, you must ship it back to us and you are responsible for covering the shipping costs. If it’s a defective product, we will ship you a new one.
Ship it back to us, send us the tracking information, once the tracking updates we will send you a new one.
If you want to cancel within 12 hours of your order being placed email us the reason for cancelling with your order number and we will cancel it. If your order has already been processed, you will have to wait until you receive it, then ship it back to us. Once it is shipped back to us we will refund you.
Track your order here: https://thecloudslides.com/trackingEither enter your order number and email into the field, or enter your tracking number into the field. If your tracking is not updated, please give it 2-4 days.
Tracking can take up to 6 days to update, this does not mean that it has not shipped yet. It could be on route to you, sometimes there are just delays in the tracking.